Richnia Shipping Policy

Thank you for shopping at Richnia!

We are committed to providing a smooth, reliable, and transparent shipping experience. Please review our shipping policy below for details about processing times, delivery estimates, and shipping conditions.

1. Shipping Regions

We currently offer shipping to customers worldwide.

Please ensure that your shipping address is complete and accurate when placing your order. Richnia is not responsible for delays caused by incorrect or incomplete address information provided by customers.

2. Shipping Fees

We offer the following shipping options:

• Orders over $119: Free shipping
• Orders under $119: A flat shipping fee of $7.99 will be applied at checkout

Available shipping options and final shipping costs will be displayed during checkout.

3. Order Processing Time

All orders are carefully prepared and inspected before shipment.

Orders are typically processed within:

1–3 business days

Please note:

• Processing time does not include shipping time.
• Orders placed during holidays, promotional events, or peak seasons may require additional processing time.

4. Estimated Delivery Time

After your order has been processed and shipped, estimated delivery times are:

United States:
Approximately 5–10 business days

International Orders:
Approximately 7–15 business days, depending on destination and local carrier conditions.

Delivery times may vary due to:

• Weather conditions
• Customs clearance
• Carrier delays
• Peak holiday seasons

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–48 hours for tracking information to update after shipment.

6. Customs, Duties & Taxes

For international orders, additional customs fees, duties, or taxes may apply depending on your country’s regulations.

Customers are responsible for any customs charges required by their local authorities.

7. Delayed or Lost Packages

While we work with reliable shipping partners, unexpected delays may occasionally occur.

If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist you in locating your package.

Please contact us at:

Carerichnia@gmail.com

8. Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team:

Email:

Carerichnia@gmail.com

We are always happy to assist you.

Richnia Return & Refund Policy

At Richnia, we want you to feel confident and satisfied with every purchase. We carefully select and create our menswear collections with comfort, quality, and style in mind.

If your order does not meet your expectations, we are here to help. Please review our Return & Refund Policy below.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

• Unworn and unused: Items must be in their original condition, without signs of wear, washing, alteration, or damage.
• Try-on allowed: Items may be tried on indoors to check size and fit.
• Original packaging: Items must include original packaging, tags, and any included accessories.
• Complete item: All parts and accessories included with your order must be returned.

Items that have been worn, washed, altered, or damaged after delivery may not be eligible for a refund.

2. Return Shipping & Fees

For returns due to personal preference, incorrect sizing, change of mind, or ordering the wrong style:

• Customers are responsible for return shipping costs.
• Original shipping fees are non-refundable.
• We recommend using a trackable shipping service when returning your package.

For defective, damaged, or incorrect items, Richnia will cover the return costs and provide an appropriate solution.

3. Damaged, Defective, or Incorrect Items

We carefully inspect every order before shipment. However, if your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos or videos showing the issue

After review, we will provide one of the following solutions:

• Replacement item
• Replacement parts (if applicable)
• Full refund

You do not need to return defective items unless specifically requested.

4. Size & Fit Assistance

We understand that finding the perfect fit online can sometimes be challenging.

If you experience sizing issues, please contact our support team. We will do our best to assist you with:

• Size recommendations
• Exchange options
• Finding the best solution for your order

Please refer to our size guide before purchasing to ensure the best fit.

5. Non-Returnable Items

The following items are not eligible for return:

• Items that have been worn, washed, altered, or damaged by the customer
• Items returned without prior approval
• Clearance or final sale items (unless defective)

6. How to Request a Return

To start a return, please contact us at:

Carerichnia@gmail.com

Please include:

• Order number
• Reason for return
• Photos (if applicable)

Once your return request is approved, we will provide return instructions.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

7. Refund Processing

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.
• Refunds are typically completed within 5-7 business days after approval.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

8. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team:

Email:
Carerichnia@gmail.com

We are always happy to assist you.