Refund policy
Richnia Return & Refund Policy
At Richnia, we want you to feel confident and satisfied with every purchase. We carefully select and create our menswear collections with comfort, quality, and style in mind.
If your order does not meet your expectations, we are here to help. Please review our Return & Refund Policy below.
1. 30-Day Return Window
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
- Unworn and unused: Items must be in their original condition, without signs of wear, washing, alteration, or damage.
- Try-on allowed: Items may be tried on indoors to check size and fit.
- Original packaging: Items must include original packaging, tags, and any included accessories.
- Complete item: All parts and accessories included with your order must be returned.
Items that have been worn, washed, altered, or damaged after delivery may not be eligible for a refund.
2. Return Shipping & Fees
For returns due to personal preference, incorrect sizing, change of mind, or ordering the wrong style:
- Customers are responsible for return shipping costs.
- Original shipping fees are non-refundable.
- We recommend using a trackable shipping service when returning your package.
For defective, damaged, or incorrect items, Richnia will cover the return costs and provide an appropriate solution.
3. Damaged, Defective, or Incorrect Items
We carefully inspect every order before shipment. However, if your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos or videos showing the issue
After review, we will provide one of the following solutions:
- Replacement item
- Replacement parts (if applicable)
- Full refund
You do not need to return defective items unless specifically requested.
4. Size & Fit Assistance
We understand that finding the perfect fit online can sometimes be challenging.
If you experience sizing issues, please contact our support team. We will do our best to assist you with:
- Size recommendations
- Exchange options
- Finding the best solution for your order
Please refer to our size guide before purchasing to ensure the best fit.
5. Non-Returnable Items
The following items are not eligible for return:
- Items that have been worn, washed, altered, or damaged by the customer
- Items returned without prior approval
- Clearance or final sale items (unless defective)
6. How to Request a Return
To start a return, please contact us at:
Please include:
- Order number
- Reason for return
- Photos (if applicable)
Once your return request is approved, we will provide return instructions.
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
7. Refund Processing
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Refunds are typically completed within 5-7 business days after approval.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
8. Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team:
Email:
Carerichnia@gmail.com
We are always happy to assist you.