Shipping policy
Richnia Shipping Policy
Thank you for shopping at Richnia!
We are committed to providing a smooth, reliable, and transparent shipping experience. Please review our shipping policy below for details about processing times, delivery estimates, and shipping conditions.
1. Shipping Regions
We currently offer shipping to customers worldwide.
Please ensure that your shipping address is complete and accurate when placing your order. Richnia is not responsible for delays caused by incorrect or incomplete address information provided by customers.
2. Shipping Fees
We offer the following shipping options:
- Orders over $119: Free shipping
- Orders under $119: A flat shipping fee of $7.99 will be applied at checkout
Available shipping options and final shipping costs will be displayed during checkout.
3. Order Processing Time
All orders are carefully prepared and inspected before shipment.
Orders are typically processed within:
1-3 business days
Please note:
- Processing time does not include shipping time.
- Orders placed during holidays, promotional events, or peak seasons may require additional processing time.
4. Estimated Delivery Time
After your order has been processed and shipped, estimated delivery times are:
United States:
Approximately 5-10 business days
International Orders:
Approximately 7-15 business days, depending on destination and local carrier conditions.
Delivery times may vary due to:
- Weather conditions
- Customs clearance
- Carrier delays
- Peak holiday seasons
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24-48 hours for tracking information to update after shipment.
6. Customs, Duties & Taxes
For international orders, additional customs fees, duties, or taxes may apply depending on your country's regulations.
Customers are responsible for any customs charges required by their local authorities.
7. Delayed or Lost Packages
While we work with reliable shipping partners, unexpected delays may occasionally occur.
If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist you in locating your package.
Please contact us at:
8. Contact Us
If you have any questions regarding your order or shipping, please contact our customer support team:
Email:
We are always happy to assist you.